ROLE SUMMARY
• We are seeking an experienced Sales & Logistics Administrator to join our team. As a Sales & Logsitics Administrator, you are responsible for sales order management, from receipt of customer purchase order to delivery and invoicing. The position acts as a liaison between our supply factories, internal colleagues, and customers, providing accurate and timely information regarding sales orders and related information. The ideal candidate is energetic, self-motivated, and able to work with minimal supervision. To be successful in this role you will need to have a problem solving “can-do” attitude.
WHAT YOU’LL BE DOING
• The Sales Administrator often start the day by reviewing emails and messages. This is crucial for staying updated on new enquiries, order updates and customer requests. Managing these communications promptly is essential to maintaining a high level of customer satisfaction. A significant part of the role is managing orders and invoices. This includes accurately entering orders into the system, generating invoices and cross-referencing to ensure consistency.
PRIMARY RESPONSIBILITIES
• Handling incoming emails, messages, CRM and calls.
• Promptly addressing enquiries from customers and providing product information and shipment.
• Entering new orders into the system, ensuring accuracy and completeness of order details.
• Generating invoices based on the received orders.
• Updating customer information in ERP and CRM.
• Plan and track the orders and shipment of products according to customer requirements.
• Organizing and managing inventory, storage, and transportation.
• Ensuring the safe and timely pick-up and delivery of both local and overseas shipments.
• Work with 3rd party to do import and export, custom and related stuffs.
• Monitoring shipments, costs, timelines, and productivity.
• Addressing and resolving shipment and inventory issues.
• Prepare accurate weekly and monthly reports for upper management.
• Support all administrative issues, i.e billing, monthly report
• Perform other ad-hoc projects or duties as and when required.
WHO YOU’LL BE WORKING WITH
• You will be working with both external customers and internal customers, mainly the Sales Team, Sector Managers, other OpCos in the region, as well as various factories in Europe or in USA.
• You will also be working closely with the various support departments (Finance, Operations and Sales), both locally and overseas, to process daily schedule of incoming and outgoing stock, this also include external 3rd party vendors.
