Scope of works:
• Responsible for leadership and direction for the Technical Service Team daily work in construction sites;
• Work close with Sales Manager for consulting about products feature and how going on products development, including:
• Product Presentations;
• Prototype and New Product Installations;
• Product Support including Technical Sales Data, Product Bulletins, and Competitive Product Information/Analysis;
• Provide input on definition and design of new products;
• Trade Show Participation, including set-up/tear-down and working the show;
• Prepare and Provide Product Training, including but not limited to features, benefits, installation, troubleshooting, andmaintenance to Dealers/Builders/End-Users/Influencers and Sales Staff;
• Provide Phone and Field Technical Support to any/all sales channel partners as required;
• Record and respond in a timely manner; according to frameworks established by the Business Unit that meet or exceed the customer’s desires;
• Coordinate with Inside Sales for shipment of warranty or replacement parts; following established procedures for removing parts from stock and/or procurement of parts;
• Create and Maintain Product Manuals as they relate to technical specifications and installation Changes processed through an ECO-type of process for recording and communication;
• Make Warranty Recommendations in cases which fall outside warranty timeframes and guidelines;
• Maintain Service Call Logs and Records according to established procedures;
• Set up and put into implementation SOP,Work Instruction based on the requirement of each type of products;
• Can be analyze and computed costing of products so that bringing the best quote for customers;
• Organizing and arranging operation job site of technical services team how control and optimize resources to ensure meet KPI, incase;
• Very good in fluently and professionally reading auto feeding design drawings as well as ventilation to enhance in growth up and developing of Pigs bringing highest efficiency;
• Very good in negotiating and consulting to customers about the best method for installing system with high quality products and optimize costs;
• Monitoring & supervising construction site on progress at mean time remind and guideline to third party contractor ensure implementation job be in commitment as signing contract;
• Always ready the training courses for technical staff to face with any emergency preparation plan;
• Coordinate and work with General Manager to make plan, organize, control the manufacturing activities according to the Business plan, Purchases of materials with accuracy feature of products;
• Have vision and core with new products for recommend to customer how is going on efficiency and economical;
• Always seeking and improving feature of products which its may be competition with products of competitor;
• Play a significant role in continuous improvement efforts; including but not limited to identifying/developing internal and/or external product/service source(s), software, or other tools to improve the business;
• Coordinate with General Manager to consulting with plan to set up or expanding the factory scope of new products line (if any);
• Other tasks assigned by VP/General Manager.
