+ 84 24 3974 3091

Skills required

· Knowledge and experience on windows 7 OS
· Good to have – knowledge in AD and smart hands and feet support.
· Good to have – knowledge and experience of supporting MAC devices and tablets
· Experience with Service management tool – ex-Service now
· Should have good expertise on EUC tools, remote support tools, MS office and outlook.
· Preferable to have a good understanding of Lync, VPN, and mobile device support.
. Language: Good English with Local Language will be an advantage
. Working Hrs: Monday – Friday (Normal Working Hrs )

What you will do

Project Duration: 6 Months (Extendable to 1 Yr)
· Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
· Manage IMAC and desk side support services.
· Manage hard and soft break-fix services for laptops and desktops.
· Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
· Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by the vendor.
· Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
· Ensure that each Desktop Device is installed with the appropriate Desktop image.
· Manage Desktop Devices (hardware and software) incidents through to resolution.
· Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
· Provide VIP support for Deskside issues per contract and be a point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.

About Faro Recruitment Vietnam

With nearly 15 years of establishment and operation, Faro Vietnam is recognized as one of leading reputable human resources service providers in Vietnam. 


Faro Vietnam makes Client satisfactory not only due to the premier quality of services but also the  added-on support that are beyond the scope of services they engaged.


We are proud of our professional management team, who have such a deep knowledge and experience that highly committed to deliver comprehensive and flexible HR solutions tailored to clients’local market needs.


With a team of extensive experience consultants who always serve clients with more than 100% of dedication and well understanding of Vietnamese market and legislation, Faro Vietnam is committed to providing the practical and compliant human resources advices and solutions to the clients in the professional manner. It is helping clients free mind and free hands in dealing with human resources matters in the frequent change business environment like Vietnam.

Faro Vietnam Consultant Team


We focus on offering four main services, including:

  1. Executive Search and Selection
  2. Staffing Solution
  3. Payroll Administration
  4. Human resource Compliance

  1. Our service solution offering to clients is always built up on government’s regulations compliance basis since we understand that avoidance of legal risks is the utmost expectation of all organizations.
  2. Each business is unique and there is no one-size-fits-all, accordingly, our service solutions are developed adaptably to client’s actual situations to ensure that the most effective solution is given to each business.
  3. Confidentiality is a top requirement when doing human resource services, our system is developed and operated in the up-to-date technology at high security level with frequent checking performed by international expert.
  4. Integrity is a consistent and long-term goal of our Company. Clients have our commitments in service quality and professional in every steps of our service delivery process.





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