Job Summary
Pre-Sales and Post Sales (Service) both responsibilities in the respective country. To support Sales Team, System Integrator (SI) on Pre-Sales and End User on Post-Sales (Service) activities as a result to achieve sales target and Year on Year (YOY) growth. Focus on the areas to expand Robot Sales and Services with different industry applications.
Key Responsibilities
Presale activities
• Work with sales team to propose/offering correct products or solution to SI/customers.
• Support system integrator (SI) and end-users to resolve application issues.
• Support to SI and end user on offering complete solution with robot, vision, and 3rd party integration.
• POC - Support to SI / EU (End user) for POC as well as work closely with sales team to progress leads though successful POC.
• Manage and maintain solution centres and demo units: Operational, tidiness, safety & cleanliness.
• Render technical support to sales promotion activities such as hybrid webinar/seminar/roadshows & exhibitions.
• Guide sales engineers on responses to market demands, requirements, competition activities.
• Training - Conduct product, application trainings, maintenance trainings for SI and end-users.
• Teamwork working and team player with department members to achieve team goal.
• Creating and maintaining strong relationships with channel partners, customers, understanding their needs and providing specialist support and solutions.
Service activities
• Providing technical support by identifying technical problems and determining corrective actions in own area of expertise via remote or on-site service in any service category (installation and commissioning; maintenance; repairs; engineering and consulting; advanced services; extensions, upgrades, and retrofits; end of life services, replacements, etc.).
• Work with RHQ & SEA countries to perform after sales service to global customers.
• Attend service calls on-site or online within the expected turnaround time.
• Work with RHQ Service/technical team to identify root causes of technical issues, support internal junior engineers to resolve customers application issues.
• Reporting early on any technical/contract/quality/program/cost issues to RHQ, along with recommendations for resolution.
• Proposal & quotations for spare-parts and service support to channel partners and customers and ensure timely billings of service provided.
• Identifying opportunities at end user to promote sales of Parts & Services.
• Identify potential authorised service partners to appoint and support customer.
