Handle and process customer orders, inquiries and questions, according to internal processes and work instructions.
Receive and handle customer complaints, monitor and evaluate the resolution process, in consultation with relevant stakeholders.
Track and monitor customer orders, inquiries and complaints in the customer service systems, according to key indicators (e.g. Service level, costs).
Administer and documents customer orders, inquiries and complaints, in accordance with company’s procedures.
Identify and exploit cross – and up selling opportunities with existing or new customers and/or forward these to Senior Manager.
Handling processing contract, supervise material in-out and report to Procurement Manager.
Contact with oversea and local suppliers for raw material delivery and cost.
Coordinate and supervises activities in assigned team, in line with commercial guidelines and procedures.
Performing other job-related duties as necessary or assigned by Procurement Manager,
Factory Manager or General Director.
