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Duties and responsibilities for this position include but are not limited to the following:
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Resolves supporting requests and handles developer/office staff satisfaction and continuous service delivery demands.
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Works in a dynamic, fast-paced environment which provides services over the phone, through e-mail, phone, in person and self-service.
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Assists the use of personal computer hardware, software, and specialized mainframe technology or operates a multi-platform computer environment or monitors the production scheduling, execution, and successful completion of production jobs.
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Sets up and configures desktop computers, peripherals and accounts assigning security level.
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Installs software and installs and repairs hardware and peripherals.
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Provides basic troubleshooting, repair, and maintenance for computer equipment (e.g., microcomputers, disk drives, and laser printers) and may assist with testing personal computers and peripherals on a network to diagnose, hardware versus software problems. Diagnoses and resolves software and hardware incidents, including operating systems and across a range of software applications.
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Supports troubleshooting, including video conferencing and audio-conferencing room systems, projectors, digital screens, and other related equipment.
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Resolves incidents with printers, copiers, scanners, Wi-Fi, laptops, and desktops.
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Tests software programs application inhouse.
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Studies news software functions, gives guidance, and retrains end users.
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Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate.
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Administers user accounts. Maintains systems, databases, and web pages.
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Designs and produces basic reports.
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Transfers computer files between platforms.
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Accurately records, updates and documents requests using the IT service desk system. Other IT tasks assigned by line manager.
