Carry out professional on-site or remote support activities and close service calls
effectively and efficiently.
• Carry out quality installation, Preventive Maintenance (PM) according to schedule.
• Make timely reporting of issues and problems according to the company standards and
guidelines.
• Manage and handle spare parts (truck account) effectively and efficiently according to
Company standards and guidelines.
• Participate and manage the new product release process as required.
• Participate to improve customer satisfaction and achieve competition mindset by finding
out and communicating to management the needs and requirements of customers and
competitor activities.
• Initiate, identify and participate in internal processes re-engineering projects to achieve
cost reduction and efficiently improvement (eg. MTTR, MTBF, spare parts usage, etc.).
• Prepare quality documentation as required by the company standard and guideline.
• Participate in the sales support demonstration and presentation as required.
• Participate and take on additional assignments and projects as required.
