1. Strictly follow the company HSE standard in daily work.
2. Online Technical Support: Provides product recommendations to answer to enquiries from ASM, DSR/DLEs and customers
3. Product developments: Carry out and competitors trial test, testimonials with current products, new products
4. Technical support:
- Lubrication survey to implement Lubricants, Lubrication Audits to identify improvements to induce savings maintenance cost through promoting specialties ranges
- Resolves technical problems regarding product or equipment performance in order to protect the company against unfounded litigation
- Consults and plans with ASM on implementation of Effective Technical Services for nominated accounts, identifies and implements profit improvement opportunities with customers.
- Works with frontline sales colleagues to develop new industrial and automotive customers and identifies customer needs through investigation analysis, communicates proactively with technical staff in target accounts to promote early adoption of company lubricants and programs.
- Carry out joint and solo visits to new and existing key customers providing technical proposals/assistance ( lub-chart, technical service package…) to generate sales opportunities and secures product upgrade opportunities.
- Providing on field training of product application knowledge to ASM/DSRs/DLEs and reviews ASM/DSRs/DLEs customer interaction regularly to ensure quality of offering.
5. Management of technical standards and materials:
- Establishment, translation and revision of technical standards materials ( Technical data sheet, raw material specification…) and provide needed technical assistance on important commercial projects.
- Documents results of technical programs/recommendations to quantify savings and/or cost avoidance for Effective Technical Services customers and/or provide success stories
6. Others: To be back up in technical for AO and all jobs are assigned by Field Engineering Manager cum IO marketing manager
CONTEXT AND ENVIRONMENT
ACCOUNTABILITIES
- Accountable for the implementation of all technical support programs within the territory of responsibility.
- Implements agreed account strategies and delivers lubrication solutions to Effective Technical Services customers.
- Directs and coordinates all "on-site" analytical investigations.
- Supports Area Sale Manager to achieve territory sales goals by technical support program
- Keep good relationship with IOEMs and customers to maintain company’s presence
