1. Key Results Areas:
Customer Management
Major Activities:
Manage the relationship at various levels in the clients – building client relationships.
Preparing presentations and regularly attend customers meetings.
Resolve/Coordinate customer complaints effectively- identify the problems accurately and providing timely solutions
Conduct customers’ assessments and analyses to ensure strategic focus is in the right place.
Prepare customer visit report.
Outcome :
Understanding the requirements of the clients & positioning an appropriate solution.
2.Key Results Areas:
Business Development
Major Activities:
Obtain requirements of clients and use this information to create business development strategies
customized to the customer.
- studying customer base of products or services – identify potential customers
- developing campaigns to help build a company’s profile or its brand image
- creating proposals with recommendations based on market demand
- effectively strategizing to create new businesses and customers on a continuous basis
- monitor competitor’s offering, prices and sales
Provide company’s one-stop products that best suit customers’ planning
Outcome:
Identify potential customers
3. Key Results Areas:
Credit Management
Major Activities:
Co-ordinate with credit control to make appropriate credit recommendations.
Recommend customer to use company approved banks for opening Letter of Credit.
Be responsible for payment collections.
Outcome:
Minimize company risk and also assess the creditworthiness of prospective customer
