+ 84 24 3974 3091

Skills required

Requirements

Education

• Diploma/ Degree in Mechanical/ Electrical Engineering

• Additional sales or business administration qualification is preferred

Work experience

• >5 years in the multi-national industrial environment, preferably with experience in wire processing machines

• Good basic in machinery, automation and software

Expertise and methodology

• Intermediate working knowledge of Microsoft Office package (Word, Excel, Power Point)

• Intermediate working knowledge of Microsoft Dynamics CRM package appreciated

• Knowledge on lean office methodology appreciated

Other requirement criteria

• Communication skills

• Readiness for travelling

• Flair for a technology driven environment

• English (Advanced Level)

• Other languages appreciated

Deliverables

Targets

• Provide a responsive and competent field service support to customers

• Maintain and fill-up customer information and installed base (ompany and competitors)

Performance indicators

• KPI’s service processes

• We practice management by objective, goals will be identified together with agreeable time frame

• Customer, sales and service feedback

• Understanding of domestic product requirements

• Company Academy rating

• Compliant processes and business behavior

What you will do

Job Description

• Executes field service activities such as maintenance, repair, trouble shooting and technical consulting at customer site based on applicable processes and guidelines

• Install, commission of new machines at customer premises

• Provide training to customer for operate & maintain the machines

• Achieve sales target for spare parts & service contract set by management in assigned area

• Monitor customer, competitor activity & gather general market information and feedback to headquarter

• Create and maintain strong customer relationship with top notch customer service

• Ensure Code of Conduct compliances

Authority to decide

• Acts on executing field service activities

• Act to gather information and advices from specialists and communicate with the customer

• Act and decide on relevance of service products and consult customers accordingly

• Acts on executing helpdesk duties and technical customer consulting

• Enforce Code of Conduct within the organization

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