This role provide technical support to maintain the relationship with the customers pertaining to company aftersales offering. Responsible for meeting customer needs and ensuring customer satisfaction, whilst developing and maximizing sales and margin contributions for company in given territory. Customer point of contact for Services and aftersales activities.
This is an outstanding opportunity to perform related work in full compliance to Client’s requirements, specifications, codes and standard company's requirements.
• Grow sales and profitability of Services offering, adapt regional services strategy to area or territory in scope, direct and implement action plans
• Ensure that customer production line is optimized to the maximum
• Responsible for performance of company's products, reports non-conformities and responsible for issue resolution process
• Propose new Services products such as maintenance contract, option & upgrade, spare parts, tooling, etc that add value to the Customer and are profitable for company
• Sell and negotiate company Services portfolio, according to rules and processes of the Company
• Plan customer contacts, visits and promotions
• Coordinate and analyze market and competitor information, provide forecasts and report to relevant stakeholders