Benefits of using Employee Self Service

HR jobs used to be time-consuming, paper-based, and handled manually by employees. Taking that into consideration, businesses are digitizing business processes leading to 'employee self-service' systems that save time and money, and reduce administrative costs in handling customer needs, employee needs, freeing up personnel to do urgent tasks. So what is the employee self service concept of payroll employees? Learn more with Faro Vietnam through the article

1.    What is Employee Self Service (ESS)?

1.1 Definition of ESS

Employee self service (ESS) is a widely used human resource management technology that enables employees to perform a variety of work-related functions, such as updating personal information and access to company benefit information. These jobs were previously largely paper-based, or would otherwise be maintained by management or administrative staff.

Employee Self Service is a self-service portal that is a piece of HR software that all your employees have access to, not just HR professionals. Employees can access their payroll, schedule and benefits information, update their own details, and more.

ESS Service

Benefits of 'self-service employees'

>>>See more: What is Human Resource Service

1.2 General characteristics of self-service system for employees

Most employee self-service systems allow employees to change personal information such as address, contact information, and banking information, although approval may be required. Some employee self service systems also allow employees to view scheduling and payroll information. Even the most rudimentary self-service systems often allow employees to submit leave requests and allow managers to approve these requests.

1.3 Benefits of using a self-service system for employees

  • Key characteristics of an employee self service system include the ability to modify personal information, such as addresses and contact details, with potential approval requirements. Allowing employees to have direct access means they are more likely to review the information and correct anything that is missing or error.
  • These portals can be customized to pull data from multiple sources, allowing employees to find salary information, policy information, development information, training information and more all in one place. a place.
  • Employees may feel more job satisfaction if they feel they have more control and easier access to the type of information involved.
  • Employees can access the system at any time without having to wait for someone to be available to help.
  • Giving employees direct access to print their own records can cut costs for employers. This is because only employees who really value and need paper copies will tend to print it, thus saving on printing and distribution costs.

1.4 Disadvantages of using ESS

Nevertheless, there are some potential downsides to consider when implementing an employee self-service system. Integrating multiple platforms and maintaining accurate and up-to-date information can pose technological and administrative challenges. Adequate training is essential to ensure employees can effectively navigate the system and utilize its features.

Before adopting an employee self service system, companies should conduct a thorough evaluation of their needs and resources. Large companies across industries can benefit from such systems, and even smaller and medium-sized enterprises in various sectors can find value in integrating ESS. Careful consideration of the advantages and disadvantages, along with internal and external research, will aid in making an informed decision regarding the adoption of HR software and self-service portals.

2. How to choose a good employee self-service system?

A technology challenge can arise when integrating multiple employee self service channels into a single system. This is because there are a variety of data formats and login techniques used by many employee self-service channels, such as intranets and portals.

Migrating from legacy self-service systems to new ones can also entail difficult vendor selection decisions, such as determining whether systems from different vendors are compatible with each other. whether a stand-alone self-service system should be replaced with a specialized module from an HRM, ERP, or benefit management software vendor to streamline the transition.

There are various considerations when deciding whether or not to offer or use an employee self service. One of the first and foremost considerations is ease of use. Other considerations include security and accountability, adaptability. In general, even if the specifics of each system will vary, the carrier you choose will provide precise information on how they can assist you to help you feel more secure and comfortable.

ESS Service

If you set up a HR system in your company properly, you can make it much more productive and efficient.

3. Faro Vietnam - a self-service employee service provider

Many large corporations rely on Faro Vietnam Corporation to find payroll processing services, human resource consulting or other professional services related to Human Resources.

Faro Vietnam provides international standards for security and safety in their pay system, helping businesses grow and develop more efficiently. In turn, this will assist them in their efforts to digitally transform their organization. A variety of options are available to employers. These include well-tested and up-to-date payroll systems, as well as core payroll systems integrated with employee self-service portals.

In addition, Faro Vietnam has extensive knowledge and awareness of market practices and regulatory constraints, enabling Faro Vietnam to provide the best, localized and efficient employee self service. best results for your customers. Faro Vietnam's payroll service is trusted by many multinational corporations from many different industries.

The ESS Service Delivery Process at our company is backed by 17 years of expertise in offering recruitment services in Vietnam. Over the years, we have cultivated an extensive and continuously expanding database of both candidates and clients. Our reputation has been established on the bedrock of honesty, integrity, and unwavering dedication to customer satisfaction, exemplified by our relentless pursuit of excellence in employee self service.

Grow your business with our trusted Human Resource solutions

Faro Vietnam Service



  • Address: Unit 701A, 7th floor, Handi Resco Tower, 521 Kim Ma street, Ba Dinh district, Ha Noi
  • Tel: + 84 24 3974 3091
  • Fax: + 84 24 3974 3090


  • Address: Unit 1102, 11th floor, Central Plaza Office Building, District 1, Ho Chi Minh city
  • Tel: + 84 28 3821 4654
  • Fax: + 84 28 3821 4653