Job Description

Account Management

• To prepare quotations to customers and follow-up on its results.

• Process customer orders, plan schedule deliveries and prepare shipping documentation.

• Attend to customer enquiries/ complaints/ feedback.

• To prepare and review each repetitive or new Sales order/Sales Contract.

• To visit constantly and establish barrier-free affinity with existing customers to make provision of ready services; to achieve status as one of the customers' top suppliers/vendors consistently.

• To feedback perceiving of influential business information or observations echoed from all levels of customers' staff/departments to the Sales Manager/Sales Leader.

• To feedback finding of potential opportunities reflected from the customers' scheduling of physical manufacturing setup/inventory exposition to the Sales Leader.

• To review monthly achievement vs. targeted Sales Margin with the Sales Leader.

• To control internal and external quality documents to ensure their validity.

• Provide effective communication and coordination between Sales and Customers.

• Always at the front end of the company to all existing customers in ascertaining the highest customer satisfaction at all levels.

• Adhere to all procedures and documentation requirements of Sales and Customer Service.

• To engage in team discussion to identify threats and suggest solutions.

• Analyze and evaluate sales and provide performance report as directed by management whenever required.

Improve Operational Efficiency

• Review technical specification (RTS).

• Provide and follow up a quotation on a timely basis.

• Process customer orders and follow up on backorders if any.

• Process customer sample requests and submit FA reports on a timely basis.

• AR Management.

• Handling customer’s forecast for good coverage and quality and following closely with customer’s material planning.

• Work with inter-department to solve problems.