1. Online Technical Support:
• Provides product recommendations to answer to enquiries from Area Sale Manager, Distributor Sale Representative (DSR) and customers;
2. Product developments:
• Carry out company and competitors trial test, testimonials with current products, new products;
3. Field technical support:
• Lubrication survey to implement company Lubricants, Lubrication Audits to identify improvements to induce savings maintenance cost through promoting specialties ranges;
• Resolves technical problems regarding product or equipment performance in order to protect the company against unfounded litigation;
• Consults and plans with Area Sale Manager on implementation of Effective Technical Services for nominated company accounts, identifies and implements profit improvement opportunities with customers;
• Works with frontline sales colleagues to develop new industrial and automotive customers and identifies customer needs through investigation analysis, communicates proactively with technical staff in target accounts to promote early adoption of company lubricants and programs;
• Carry out joint and solo visits to new and existing key customers providing technical proposals/assistance to generate sales opportunities and secures product upgrade opportunities;
• Providing on field training of product application knowledge to Distributor Lube Engineers and reviews Distributor Lube Engineer customer interaction regularly to ensure quality of offering;
4. Management of technical service standards and materials:
• Establishment, translation and revision of technical standards (Technical data sheet, raw material specification…) and provide needed technical assistance on important commercial projects;
• Documents results of technical programs/recommendations to quantify savings and/or cost avoidance for Effective Technical Services customers and/or provide success stories;
• Conducts training for the benefit of new technical and sales employees, customers and distributors on product knowledge, applications and programs;
• Collect and provide feedback on industry segment trends, product performance, equipment functions, etc, to the Field Engineering Manager;
• Prepare required reports for Field Engineering Manager;
• Participates/leads in work team/study as required.
