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IV. REQUIREMENTS

1. Education:

- Bachelor’s Degree in Marketing, Business Administration, Economics or related major.

2. Job requirements:

- Good command for both written and spoken in English.

- Good at MS Office, especially Excel.

- Have Customer and Market orientation mindset.

- Strong analytical and problem-solving skills.

- Adept at report writing.

3. Years of Experience:

- Proven working experience in the equivalent position.

V. WORKING CONDITION

- Working time: 08:00 – 16:45 / From Monday to Friday.

Mô tả công việc

I. JOB SUMMARY

- Customer Service Supervisor shall undertake responsibilities for controlling overall Customer Service activities and/ or assignment.

II. MAIN RESPONSIBILITY

1. Summarize Voice of Customers (VOCs) from different sources and channels.

2. Make report and conduct analysis of VOCs.

3. VOCs report and analysis to management members and General Director.

4. Promote and monitor the utilization of VOCs for improvement of products and services basing on the Reports and analysis of VOCs.

5. Collaborate with other Departments to make strategies for products’ improvement.

6. Carry out jobs assigned by superiors.

III. JOB RELATIONSHIPS

- Internal: Internal Departments, Sections, Board of Management.

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