+ 84 24 3974 3091

Skills required

IV. REQUIREMENTS

1. Education:

- Associate’s Degree or Bachelor’s Degree in Marketing, Business Administration, Economics or related major.

2. Job requirements:

- Good command for both written and spoken in English.

- Good at MS Office, especially Excel.

- Have Customer and Market orientation mindset.

- Strong analytical and problem solving skills.

3. Years of Experience:

- Not required.

V. WORKING CONDITION

- Working time: 08:00 – 16:45 / From Monday to Friday.

What you will do

I. JOB SUMMARY

- Customer Service Staff shall undertake responsibilities for supporting overall Customer Service activities and/ or assignment.

II. MAIN RESPONSIBILITY

1. Collect Voice of Customers (VOCs) from different sources and channels.

2. Classify and conduct analysis of VOCs.

3. Identify and assess customers' needs to propose the satisfaction countermeasures.

4. Prepare VOCs reports to management and superiors.

5. Carry out jobs assigned by superiors.

III. JOB RELATIONSHIPS

- Internal: Internal Departments, Sections, Board of Management.

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