I. JOB SUMMARY
- Customer Service Staff shall undertake responsibilities for supporting overall Customer Service activities and/ or assignment.
II. MAIN RESPONSIBILITY
1. Collect Voice of Customers (VOCs) from different sources and channels.
2. Classify and conduct analysis of VOCs.
3. Identify and assess customers' needs to propose the satisfaction countermeasures.
4. Prepare VOCs reports to management and superiors.
5. Carry out jobs assigned by superiors.
III. JOB RELATIONSHIPS
- Internal: Internal Departments, Sections, Board of Management.