Skills required
What you will do

Key performance indicator:

  • Customer satisfaction
  • Bounce repair rate
  • Inventory accuracy
  • Timely delivery rate of weekly and monthly reports.

KPI Target:

  • Customer satisfaction 85%
  • Bounce repair rate below 2%
  • Inventory accuracy: class A materials 100%
  • Timely delivery rate of weekly and monthly reports.


Main responsibilities:

  • According to the relevant policy provisions, draft rules and regulations for the service center, check and supervise the implementation of the rules and regulations.
  • Responsible for the timely implementation and feedback of the company's policies and instructions.
  • Resolve complains of major customer and pay a visit to key customers.
  • Supervise the equipment maintemance of the after sales service.
  • COntrol costs effectively to ensure the maintenance quality and customer satisfaction.
  • Responsible for the assesment of the warehouse management, supervision of the daily work, and ensure the sufficient and normal use of materials in the service center through timely communication with the MCD supervisor.


Main authority:

  • The right to approve leaves and overtime of the service center staff.
  • The right to report expensive goods as loss, and apply for purchasing cumsumables and office supplies.
  • The right to assess the service center staff.
  • the right to schedule resource in the service center reasonably (including personnel deployment).
  • The right to supervise and check accounts and materials in the service center.
  • The right to supervise and improve the implentation of the process system.
About Faro Recruitment Vietnam

With a team of extensive experience consultants who always serve clients with more than 100% of dedication and well understanding of Vietnamese market and legislation, Faro Vietnam is committed to providing the practical and compliant human resources advices and solutions to the clients in the professional manner. It is helping clients free mind and free hands in dealing with human resources matters in the frequent change business environment like Vietnam.

We focus on offering four main services, including:

  • Executive Search and Selection
  • Staffing Solution
  • Payroll Administration
  • Human resource Compliance. 

 

 

 

 

 

 

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Consultant


  • Ly Thuy Linh Huyen (Ms.)
  • huyen.ly@farorecruitment.com
  • (84)1688010668

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