This position will report direct to Commercial Director SEAsia.
PURPOSE OF THE JOB
Comply with the corporate code of conduct, undertake all commercial and technical activities to fulfill the key performance indexes such as:
· Grow sales volume, increase market share and achieve profitability targets.
· Prepare forecasts.
· Ensure correct payment collection.
· Manage distributors (if applicable) and pursue new markets/products providing the required application support.
1. Understand overall strategy and translate into sales targets:
· Prepare and implement X+1 (next year) plan for the dedicated product portfolio and region.
· Deliver sales volume, value and margin in line with business plans.
· Through prospection and ongoing contacts with customers, perform all required sales activities to reach the targets in terms of volume and margin, development of new customers and “new generation” product portfolio.
2. Account Management
· Build up in depth knowledge of own product portfolio, the customer’s product portfolio and production processes.
· Make customer profiles including competitor SWOT-analyses, follow up market/industry trends, the evolution of customer priorities and competitor activities.
· Report all relevant information in the following reports: customer profile report, visit report and monthly report.
· Continuously monitor the target market and collect relevant market intelligence in the territory.
· Understand customer needs (implicit and latent).
3. Application support
· Follow up customer complaints to ensure optimal solutions for both the customer and the company.
· Follow up technical support and after-sales service.
· Provide Sales and Product/Segment Managers with the required information to develop value curves.
· Follow up credit situation and stimulate all necessary actions to ensure timely payment of invoices. (DSO, 0% overdue).
4. Create and ensure appropriate customer service mindset:
· Clearly communicate the added company’s value can create for the customer’s business.
· Monitor service index and delivery reliability and communicate with commercial planning in case of problems.
· Maintain excellent customer focus.
Please contact us via Email: firstname.lastname@example.org or Mobile: +(84) 1286 366 968 or Skype: yen.hoang82.