Skills required
What you will do

Job Description:

Program/Project Management

  • Identifies, tracks, monitors and communicates project-related issues, scope changes, variances and contingencies that may arise during the implementation of IT projects. Facilitates amicable solutions with the internal teams and client/s
  • Prepare project status reports by collecting, analyzing, and summarizing information and trends.
  • Perform risk assessments to develop response strategies.
  • Submit project deliverables, ensuring adherence to quality standards.
  • Contributes to and improves ASPAC Project Delivery body of knowledge, Methodologies, Professional Services processes, tools, and artefacts
  • Ensure assigned initiatives have required governance structures and professional services best practices are established, maintained and followed.
  • Assist the development of high quality documentation that meets or exceeds expectations, including all commercial documentation (such as Statement of Work, Work Orders, and professional services effort estimates. 
  • Presents complex issues clearly, credibly and effectively by using a communication style appropriate to the situation and audience. Instills commitment by promoting open dialogue
  • Effectively responds and determines appropriate approaches in light of changing or ambiguous situations
  • Effectively escalates, providing guidance on decisions and course of action required across organization boundaries

Financial/Schedule Management

  • Develops review schedules, audits and acceptance tests for each phase of a project.
  • Develop and manage project budgets including forecast and actual tracking
  • Manage project execution to ensure adherence to budget, schedule, and scope.
  • Monitor or track project milestones and deliverables.
  • Develop or update project plans including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.
  • Ensure assigned ASPAC projects/programs are completed on time and according to specifications and best practice quality standards.
  • Participates in strategic planning sessions with both client and management to determine the scope and objectives of each project.

Team Leadership

  • Identify, review, or select vendors or consultants to meet project needs.
  • Direct or coordinate activities of project personnel.
  • Assign duties, responsibilities, and spans of authority to project personnel.
  • Develop and manage work breakdown structure (WBS) of projects.
  • Monitor the performance of project team members, providing and documenting performance feedback.
  • Responsible for effectively coordinating the activities of the team to meet project milestones.
  • Responsible for assembling project team, assigning individual responsibilities, identifying appropriate resources needed to accomplish task, and developing schedules to ensure timely project completion.
  • Creates a team environment that promotes high performance. Recognizes and rewards performance
  • Displays a strong ability to independently lead, direct and influence across organization boundaries
  • Exercise influence on the organization, client and 3rd parties when needed, even without direct authority
  • Marshalls project managers across business areas to deliver program objectives
  • Demonstrates ownership of, accountability for and commitment to desired program outcomes.  Holds others accountable. Acts as internal advocate for the program/project
  • Manage teams to ensure relevant plans, requirements, estimates and schedule are established and in place.

Stakeholder Management

  • Responsible for monitoring progress, then updating clients and management on that progress and resolving any conflicts between client expectations and actual work output.
  • Build and maintain a network of alliances inside and outside the organization, and uses the network to achieve goals
  • Works with appropriate customers to identify the roles of project team members, project reporting structures and frequency of interaction and any training requirements that may be needed for a team member to complete the project.
  • Establishes and communicates the importance of the vision to promote understanding and alignment.  Guides and motivates others to take action in support of the vision

Job requirement:

Job Related Experience:

  • 10+ years’ experience in computer software industry, preferably in a systems integration/consulting organisation.
  • 7+ years’ experience in software implementation delivery
  • 7+ years of experience managing professional services implementations.
  • 7+ years’ experience in people management.
  • 5+ years Financial services industry experience
  • ASPAC client and cultural experience

Functional Area Skills/Knowledge:

  • Ability to effect change within an organization
  • Strong communications skills (written and oral)
  • Strong presentation skills
  • Ability to effectively react in dynamic, customer facing situations
  • Familiarity with matrix organizations and how to successfully work cross-functionally
  • Strong analytical skills, both financial and non-financial
  • Interpersonal savvy and client (CIO, bank executive level) relationship skills
  • High degree of professionalism in appearance and manner
About Company
Fiserv, Inc. is an American worldwide provider of financial services technology. The company serves more than 16,000 clients worldwide, including banks, thrifts, credit unions, investment management
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