Skills required

- 3+ years of relevant experience preferably in warehouse management/ logistics/ startups / supply chain/ operations management.

- Proven experience in leading small and effective teams with sound business judgement.

- Strong command of using computer (word processing, spreadsheet) and smartphone.

- Fluency in Vietnamese and English, written and spoken.

- Excellent spreadsheet modeling skills, knowledge in SQL is a strong plus.

- Top-notch problem solving and hustle skills, plus ability to adapt to thrive in a dynamic work environment.

- Strong analytical thinking and data-driven decision making mentality.

- Demonstrated record of positively owning and leading initiatives and projects.

- Bachelor's degree or above.

 

What you will do

- Reporting to: Country Manager.

- Manage and perform all aspects of daily logistics operations, including managing multiple warehouses in Ho Chi Minh City, leading teams to execute end-to-end processes of sorting and handling parcels, and assisting delivery agents in picking up orders.

- Grow and engage with delivery agents supply base on the platform, and build a strong loyal community.

- Develop, optimize, and automate logistics processes to increase operational efficiency for warehouse and delivery agents.

- Get involved with product development, leverage user feedback to design and contribute ideas to critical features to improve delivery experience and efficiency.

- Utilize data from our systems to better understand efficiency and delivery agents’ behaviors.

- Collaborate with Business Development team to maintain existing relationships with merchants, and manage daily merchant operations to ensure smooth and successful deliveries.

- Be creative and think of processes to help improve merchant satisfaction, onboarding and servicing flows.

- Focus on customer success and be the point of contact for key merchants and delivery partners. Eager to resolve customer issues and maintain strong relationships.

- Develop processes and tools to stay in close communication with delivery partners and incorporate feedback into process improvements.

- Manage and perform all aspects of daily logistics operations to ensure smooth delivery experience from merchants to delivery agents to recipients.

- Grow and engage with delivery agents supply base on the platform, and build a strong loyal and high service quality community.

- Develop, optimize, and automate logistics processes to increase operational efficiency on both demand (merchant) and supply (delivery agents) sides.

- Analyze complex data to understand and implement strategies in user growth funnels, engagement and incentives.

- Own aspects of finances such as bookkeeping, merchant and agent payments, and incentives from strategy to execution.

- Build financial and operating forecast models, perform spend efficiency analysis to optimize ROI.

- Become the expert for our key internal and external metrics.

About Faro Recruitment Vietnam
  • ABOUT FARO VIETNAM

With more than 10 years of establishment and operation, Faro Vietnam is recognized as a leading reputable human resources service provider in Vietnam. Clients are satisfied with Faro Vietnam is not only due to the premier quality of services but also the added on support that are beyond than the scope of services they engaged.

  • OUR MISSION

The aim of the Company is to support the Client at most that helps clients free mind and free hands in dealing with all human resources matters.

  • OUR EXPERIENCE

We are proud of our professional management team, who have such a deep knowledge and experience that highly committed to deliver comprehensive and flexible HR solutions tailored to clients’local market needs.

  • FARO VIETNAM CONSULTANT TEAM

With a team of extensive experience consultants who always serve clients with more than 100% of dedication and well understanding of Vietnamese market and legislation, Faro Vietnam is committed to providing the practical and compliant human resources advices and solutions to the clients in the professional manner. It is helping clients free mind and free hands in dealing with human resources matters in the frequent change business environment like Vietnam.

Faro Vietnam Consultant Team

  • FARO VIETNAM'S SERVICES

We focus on offering four main services, including:

  1. Executive Search and Selection
  2. Staffing Solution
  3. Payroll Administration
  4. Human resource Compliance
  • WHY CHOOSE FARO VIETNAM?

  1. Our service solution offering to clients is always built up on government’s regulations compliance basis since we understand that avoidance of legal risks is the utmost expectation of all organizations.
  2. Each business is unique and there is no one-size-fits-all, accordingly, our service solutions are developed adaptably to client’s actual situations to ensure that the most effective solution is given to each business.
  3. Confidentiality is a top requirement when doing human resource services, our system is developed and operated in the up-to-date technology at high security level with frequent checking performed by international expert.
  4. Integrity is a consistent and long-term goal of our Company. Clients have our commitments in service quality and professional in every steps of our service delivery process.
  • CONTACT FARO VIETNAM

   

 

 

 

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Consultant


  • Tram Thieu Phong (Mr.)
  • phong.tram@farorecruitment.com
  • (84)909605795

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