Skills required
  • Proven experience as Chief Operating Officer or similar role, ideally in a digital lending platform business.
  • Experience building and scaling operations processes and establishing metrics/KPIs.
  • Demonstrable competency in strategic planning and business development.
  • Knowledge of data analysis and performance/operation metrics.
  • Outstanding organizational and leadership abilities.
  • Aptitude in decision-making and problem-solving.
What you will do

We are seeking a dynamic, experienced and results oriented Head of Operations to develop and overall operations strategy in order to ensure a reliable and efficient delivery of Company’s products in Vietnam. Company aims to be the largest digital financial services marketplace in Vietnam by combining our digital and data analytics expertise (from the founders of and Skype) and leveraging on our partners’ – Southeast Asia’s leading conglomerates – resources and footprint.

As Head of Operations, he/she will focus on execution of loan approval, fulfillment of loans, funds flow, customer service, collections and business performance tracking. He/she will also take lead in building linkages to existing payment infrastructure.

He/she is a key member of the senior management team, reporting to the General Manager (GM) in Vietnam. He/she will maintain control of diverse business operations and must have a track record building and scaling digital platform operations (e.g. online lending / P2P etc.), excellent people skills, business acumen and exemplary work ethics.



  • Execute loan approval and fulfillment through a speedy and efficient process.
  • Design and implement operations strategies, plans and procedures.
  • Oversee daily operations and processes of the company including but not limited to funds flows, customer service, collections etc.
  • Manage loans and payments operations.
  • Build and monitor KYC and account opening processes.
  • Work with sales & marketing, business development, risk and technology teams to ensure front and back end processes are tightly integrated.
  • Evaluate performance by analyzing and interpreting data and metrics.
  • Manage relationships with partners/vendors.
About Faro Recruitment Vietnam

With a team of extensive experience consultants who always serve clients with more than 100% of dedication and well understanding of Vietnamese market and legislation, Faro Vietnam is committed to providing the practical and compliant human resources advices and solutions to the clients in the professional manner. It is helping clients free mind and free hands in dealing with human resources matters in the frequent change business environment like Vietnam.

We focus on offering four main services, including:

  • Executive Search and Selection
  • Staffing Solution
  • Payroll Administration
  • Human resource Compliance. 

Readmorehr consultants , Talent acquisition consultant will be involved in the process of recruitment





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