- This could be anything ranging from a large supermarket right through to a small, individually owned shop. You could be responsible for the overall running of the store, a single department or a specific area such as the checkout area in a supermarket;
- Your main areas of work will involve reaching sales targets and increasing profits, dealing with customer service issues such as queries and complaints, plus health and safety and security issues. You will also be involved in staff management, including interviewing and recruiting, supervising departmental managers and organising training;
- You will also oversee stock control, ensuring quality is of the right standard and that supplies are re-ordered in time. Note that larger stores now use computerised systems to streamline this process;
- A good team leader with plenty of self-motivation;
- Able to communicate clearly with a variety of people at all levels;
- Committed to the needs of the customer;
- Adaptable and a quick thinker prepared to make decisions;
- Willing to take on responsibility at an early stage of your career;
- Knowledgeable of relevant laws;
- Comfortable with information technology. |